Bob participated on the Visa Economic Empowerment Institute study team that produced its first major study titled, Small Business in the Digital Age: Recommendations for Recovery and Resilience. The study focuses on five developing countries' (Brazil, Colombia, Malaysia, Philippines, and South Africa) MSMEs responses to the COVID-19 pandemic. The study found that firms in every size category that accept remote orders as their primary sales method, use digital marketplaces, and export goods and services were able to mitigate the impact of the crisis.