Oya Ardic, Jeff Allen, Santiago Carbo, Bob Chakravorti, and Francisco Rodriquez were the core team on the World Bank study on the incentives for electronic payment acceptance for micro, small, and medium retailers. The key findings from the study are:
- Electronic payments must provide clear benefits to all end users.
- The cost of acceptance is critical but not the only factor that merchants consider.
- Merchants are more likely to accept digital payments when such services are bundled with value-added services such as loans.
- Tax incentives to consumers and merchants can be effective to increase usage of digital payments.